Privacy Policy

Who we are

MuseArk Studio operates this website for custom apparel development, sampling, and production-support inquiries. For legal, privacy, or project-related questions, contact hello@musearkstudio.com.

Information we collect

When you submit a project inquiry, we may receive your name, work email, phone or WhatsApp contact, company or brand name, product category, target quantity, target market, project notes, page title, page URL, landing page, referrer, campaign parameters such as UTM tags, Google or Meta click identifiers when present, and technical context such as source IP address for anti-abuse and troubleshooting.

Please do not submit payment card details, government identification numbers, sensitive personal information, or confidential files through the website form unless we specifically request them through an agreed secure channel.

How we use information

We use inquiry details to respond to your message, assess project fit, prepare follow-up questions, coordinate sampling or production discussions, prevent spam and abuse, maintain business correspondence records, and protect the security of our website and communication channels.

Legal bases

Where a legal basis is required, we process inquiry information to take steps before entering into a business relationship, to pursue legitimate interests such as responding to B2B inquiries and protecting our services, to comply with legal obligations, or with your consent where consent is required by applicable law.

Email, WhatsApp, and service providers

If you contact us by email or WhatsApp, your message is processed by those communication providers under their own terms and privacy practices. We may also share relevant project details with team members, suppliers, or service providers only as needed to respond to your request, evaluate feasibility, or coordinate the next business step.

Cookies, analytics, and local storage

This website uses Google Analytics 4 after analytics consent is accepted to understand aggregate site usage and measure inquiry, WhatsApp, and email-contact conversions. We also use browser local storage to remember your language preference and analytics choice. If analytics are accepted, attribution details such as UTM parameters, landing page, and referrer may be kept for a limited period. See our Cookie Policy for current details.

Retention

Inquiry records are retained only for as long as reasonably necessary to respond to your request, evaluate potential projects, maintain business records, resolve disputes, comply with legal obligations, and review security or abuse issues. If no business relationship forms, we aim to delete or anonymize inquiry records after a reasonable period unless continued retention is needed for those purposes.

International processing

MuseArk Studio is connected with operations in Guangzhou, China and may work with visitors, suppliers, and service providers in multiple jurisdictions. Information you submit may be processed across borders for inquiry response and project coordination. Data-protection laws may differ by location, and we take reasonable measures to protect information during such processing.

Your rights

Depending on your location, you may have the right to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent regarding your personal information. You may also have the right to lodge a complaint with a data-protection authority. To make a request, contact hello@musearkstudio.com.

Children

This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children.

No online payment

This website does not process online payments. Any pricing, production, or payment terms must be confirmed through direct written communication.

Contact

For privacy questions or data requests, contact hello@musearkstudio.com.